Introduction
At Discover CBD, we are committed to maintaining the highest standards of journalism and editorial integrity. We strive to provide accurate, fair, and balanced content for our readers. However, we recognize that there may be occasions when we fall short of these standards. This Editorial Complaints Policy outlines our commitment to addressing any complaints about our editorial content and the process for doing so.
Scope of This Policy
This policy applies to all editorial content published on discovercbd.co.uk. Complaints may relate to issues of accuracy, fairness, balance, privacy, or any other aspect of our editorial standards.
How to Make a Complaint
If you have a complaint about any of our editorial content, please follow the steps below:
Contact Us
Email your complaint to [email protected] with the subject line “Editorial Complaint”. Please include the following information:
Your name and contact details
A clear description of your complaint
The title and URL of the article in question
The date of publication
Any supporting evidence or documentation
Initial Review
Upon receiving your complaint, we will acknowledge receipt within 3 working days and conduct an initial review to determine whether it falls within the scope of this policy.
Our Complaints Process
Assessment
If your complaint is deemed valid and within scope, it will be assessed by a senior member of our editorial team. This assessment will include a review of the article in question and any supporting evidence provided.
Response
We aim to respond to all valid complaints within 14 working days of acknowledgment. Our response will outline our findings and any actions we propose to take. If the complaint is complex or requires further investigation, we will keep you informed of our progress and provide a revised timeline for resolution.
Corrections and Retractions
If your complaint is upheld, we may take one or more of the following actions:
Correction
Amend the article to correct any inaccuracies.
Clarification
Add a note to the article to provide additional context or clarification.
Retraction
Remove the article from our website if it is found to be fundamentally flawed.
Apology
Issue a public or private apology, if appropriate.
Appeal
If you are not satisfied with our response, you may request a further review by contacting our Editor-in-Chief at [email protected]. Please provide a detailed explanation of why you are dissatisfied and any additional information that may support your case.
External Review
If you remain dissatisfied after the appeal process, you may escalate your complaint to an external independent body, such as the Independent Press Standards Organisation (IPSO) or another appropriate regulator.
Commitment to Improvement
We take all complaints seriously and view them as an opportunity to improve our editorial standards and processes. We regularly review our policies and practices to ensure we maintain the highest standards of journalism.
Contact Information
For any questions or to make a complaint, please contact us at:
Email: [email protected]
Thank you for helping us maintain the integrity and quality of Discover CBD. We appreciate your feedback and are committed to addressing your concerns promptly and fairly.